Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• General location derived from your IP address

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can read more about your data protection rights and exemptions on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

Messages submitted via the contact form are delivered directly to our email inbox and are not retained on the form platform. We may retain emails in our inbox indefinitely.

Data collected from our newsletter signup form is stored securely and may be retained even after you unsubscribe from the newsletter, in order to comply with legal obligations and to ensure that we do not send you further marketing communications. You have the right to request the deletion of your personal data at any time.

Who we share information with

Data processors

• Un-Static - This data processor does the following activities for us: They deliver the data provided within the contact form, including name, email address, and query, to our contact email address listed at the top of this privacy notice.
• Kit - This data processor does the following activities for us: They process the data provided within the newsletter signup form, including name, email address and general location derived from your IP address, to manage our email marketing campaigns.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information, please contact us using the contact information provided above.

• Organisation name: Un-static
• Category of recipient: Web form and data processing provider
• Country the personal information is sent to: Netherlands
• How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

• Organisation name: Kit
• Category of recipient: Email marketing provider
• Country the personal information is sent to: United States
• How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 2025-09-22